Policies

These policies apply to requests and orders placed with Soot & Ivory.

Damage

If a print arrives damaged, send a photo of the damage. You then choose a reprint, which will be shipped to you, or a refund. Refunds are issued after the shop owner reviews the photo and approves the refund.

Returns

There are no change-of-mind returns. Aside from damage as described above, all sales are final.

Shipping

Pieces can be shipped anywhere in the United States. Flat $8 shipping anywhere in the US. That amount is added to the piece before you pay, whether you use card checkout or Cash App or Venmo. This site does not offer pickup.

Local buyers

Local buyers can use the Facebook Marketplace listing on the product page. This site is for shipped orders.

Requests and payment

A request paid with Cash App or Venmo is not complete until payment is received. Pay the total shown with your order number, and include that number in the payment note. A card payment is complete when the card checkout succeeds. If a request is cancelled before payment, nothing is due.